Digitalize Work in Pandemic Time: Practices for Remote Working and Job Redesign in Public Organization

Abstract

Covid-19 spreads very rapidly at the beginning of 2020 to a larger section of Europe, especially to Italy. To curb the rapid viral transmission, the Government ordered to close the offices and instruct the employees to work from their private places including home. This chapter aims to understand the changing use of technology in managing human resources in a specific organizational public context, to learn about the potential solutions adopted and eventual improvements for other organizations. The relevant elements on performance will be shown through one case study analysis, which will help us to understand if it will be possible to replicate some aspects in other organizations. The case study has adopted a qualitative approach (Yin, 2009). Specifically, the case study regards the Chamber of Commerce of Catanzaro (or CCIAA). The study aids in adding the Italian perspective to the world studies and helps in enriching the existing literature on employee and productivity in Covid-19 times especially in the context of remote working.