I servizi socio-educativi nell’era del digitale. Sfide e opportunità

Abstract

The pandemic has played a catalyst role in the digitization processes of services and relationships between professionals and people, highlighting the existence of a "minimum technological vital" (Campedelli, Toc-cafondi and Vignani, 2021) which can draw the line between social inclusion and exclusion. The measures introduced to deal with the spread of the virus have imposed rapid transformations and, in just a few weeks, digital technologies have been integrated into all aspects of professional life, showing positive and negative effects (Lopez et al., 2020) . The introduction of numerous platforms, the use of which has exploded during the quarantine, has provided previously overlooked, if not ignored, opportunities to meet and interact with people in different settings. Digital technologies have helped professionals by providing virtual bridges and creating connections. At the same time, they have made it even more evident - through the observation of the negative effects of their absence - the relevance of access to services and its close connection with the success of inclusion paths; the close connection between information and access to health and the protection of rights has become even more evident, and the centrality of the role of telecommunications networks in guaranteeing the performance, even during the health emergency, of some essential public functions (Di Rosa & Tumminelli, 2022).