Best practice strategies in business process redesign: an experimental study

Abstract

This paper presents investigates the determinants for best practices’ adoption in business process redesign. Specifically, we evaluate the role of the best practices in business process redesign by exploring their adoption dependences from the process typology and the goals of the redesign project. In order to answer to our research questions, we conducted an experimental study over 18 business process redesign projects carried out by 18 teams of students. The experimental study shows that there exists a business practice strategic orientation in redesigning a process, i.e. evident correlations exist among the adoption of specific practices with the adoption of other specific practices, but there exist also a certain correlation among the group of adopted practices and the strategic goal of the redesign project. This means that business analysts use specific sets of practices when redesigning the process according to specific process performance improvement goals.