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Designing Performance Management Systems in Academic Institutions: a Dynamic Performance Management View


This paper illustrates how to design and implement performance management systems in universities by identifying and modeling those factors impacting on academic performance through a dynamic performance management view. Particularly, combining performance management with System Dynamics modeling may allow academic decision-makers to better identify key-performance drivers for pursuing a sustainable performance improvement in universities. In the second section of the paper, a number of examples based on empirical findings from a field project aimed at designing a dynamic performance management model for the University of Palermo are discussed.