The
goal of this survey is to understand how E-commerce
impacts on SMEs growth processes. In particular,
those issues related to internationalisation,
knowledge, resources acquisition, logistics,
customer service and satisfaction will be
analysed. The results of this study will
be summarised in a report and a simulation
model based on system dynamics. Such results
will be provided to all surveyed initiatives. We wish to thank in advance all those
who will send us their feedback through the
following form.
Name
of Initiative
Name
of Lead Organisation
Address
Street
Zip
code/City
Country
Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegowina
Botswana
Bouvet Island
Brazil
British Indian Ocean Territory
Brunei Darussalam
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo
Cook Islands
Costa Rica
Cote D'ivoire
Croatia
Cuba
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Dominican Republic
East Timor
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Europe
Falkland Islands (Malvinas)
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
French Southern Territories
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guinea
Guinea-Bissau
Guyana
Haiti
Heard and Mc Donald Islands
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran (Islamic Republic of)
Iraq
Ireland
Israel
Italy
Jamaica
Japan
Jordan
Kazakhstan
Kenya
Kiribati
Korea
Democratic People's Republic of
Korea
Republic of
Kuwait
Kyrgyzstan
Lao People's Democratic Republic
Latvia
Lebanon
Lesotho
Liberia
Libyan Arab Jamahiriya
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Federated States of
Moldova
Republic of
Monaco
Mongolia
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn
Poland
Portugal
Puerto Rico
Qatar
Reunion
Romania
Russian Federation
Rwanda
Saint Kitts and Nevis
Saint Lucia
Saint Vincent and The Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Georgia and The South Sandwich
Islands
Spain
Sri Lanka
St. Helena
St. Pierre and Miquelon
Sudan
Suriname
Svalbard and Jan Mayen Islands
Swaziland
Sweden
Switzerland
Syrian Arab Republic
Taiwan
Tajikistan
Tanzania
United Republic of
Thailand
Togo
Tokelau
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
United States Minor Outlying Islands
Uruguay
Uzbekistan
Vanuatu
Vatican City State (Holy See)
Venezuela
Viet Nam
Virgin Islands (British)
Virgin Islands (U.S.)
Wallis and Futuna Islands
Western Sahara
Yemen
Yugoslavia
Zaire
Zambia
Zimbabwe
Contact
Name
Telephone (International
Format)
Fax (International
Format)
E-mail
address
Web
site http://
E-Commerce
Initiative description
Date
of foundation
January
February
March
April
May
June
July
August
September
October
November
December
--
/
1975
1976
1977
1978
1979
1980
1981
1982
1983
1984
1985
1986
1987
1988
1989
1990
1991
1992
1993
1994
1995
1996
1997
1998
1999
2000
2001
--
Number
of employees
< 3
4 - 5
6 - 10
11 - 20
21 - 50
51 - 100
> 100
Revenues
for last financial year
Volume
of e-commerce business
(as % of revenues )
0
1 - 5
6 - 10
11 - 20
21 - 30
31 - 40
41 - 50
51 - 60
61 - 70
71 - 80
81 - 90
91 - 99
100
Funding:
Source
Other, please
specify:
Short
description of the initiative
What
reasons pushed you to start your E-commerce
Initiative?
How
long did it take to launch your initiative?
How
did you plan to start your E-commerce Initiative
(e.g., formal or informal business planning)?
What
main difficulties did you find in planning
your E-commerce Initiative?
What
main discrepancies have you experienced?
What
did you learn and how are you planning future
activities?
E-commerce
Strategies
Marketing
Strategy
How
did your E-commerce initiative change your
business commercial strategies? Price Please specify:
Product Please specify:
Distribution Please specify:
Promotion Please specify:
What
effects did you experience on product demand
and predictability?
What
effects did you experience on resource acquisition
dynamics (i.e., raw materials, personnel,
money)?
What
main effects did E-commerce generate on your
internationalisation policy (e.g., new markets,
agents, product positioning)?
What
main effects did E-commerce generate on product
portfolio (e.g., innovation, life-cycle)?
What
are the main policy levers which might affect
E-commerce performance ( please rank 0
- n ot very
important 5
- very important)?
0
1
2
3
4
5
Price
0
1
2
3
4
5
Quality
0
1
2
3
4
5
Customer service
0
1
2
3
4
5
Human Resources
0
1
2
3
4
5
Production capacity
0
1
2
3
4
5
Promotion
0
1
2
3
4
5
Information System Other, please
specify:
0
1
2
3
4
5
Scope
Type of initiative (select either
or both)
Business
purpose
Other, please
specify:
E-Commerce Policies (select
one or more)
Languages
supported:
Current
Other, please
specify:
In
future
Other, please
specify:
Reach
of e-commerce activity
0
1
2
3
4
5
6-10
11-20
21-30
31-40
41-50
50-75
76-100
101-200
>200
Number of customers (Business-to-business)
0
1-10
11-20
21-30
31-40
41-50
51-100
101-500
501-1.000
1.001-5.000
5.001-10.000
10.001-25.000
25.001-50.000
>50.000
Number of customers (Business-to-consumer)
Technology
Payment types (select one or
more)
Did
your company develop an internal knowledge
base to build the web site? What have been
the main factors influencing your decisions
(e.g., costs)?
Benefits
and barriers
Benefits
expected/achieved:
(please rank 0
- n ot
very important 10
- very important)
0
1
2
3
4
5
6
7
8
9
10
Lower costs for storage
0
1
2
3
4
5
6
7
8
9
10
Lower costs for personnel
0
1
2
3
4
5
6
7
8
9
10
Lower costs for logistics
0
1
2
3
4
5
6
7
8
9
10
Lower costs for transfer of payments
0
1
2
3
4
5
6
7
8
9
10
Shorter delivery time
0
1
2
3
4
5
6
7
8
9
10
Quicker processing of orders
0
1
2
3
4
5
6
7
8
9
10
Quicker reaction to market/customer needs
0
1
2
3
4
5
6
7
8
9
10
Reduce time to market for new products/services
0
1
2
3
4
5
6
7
8
9
10
Improved product availability
0
1
2
3
4
5
6
7
8
9
10
Improved customer relationship
0
1
2
3
4
5
6
7
8
9
10
Gain access to new markets
0
1
2
3
4
5
6
7
8
9
10
Improved flow of information
Other
0
1
2
3
4
5
6
7
8
9
10
Remarks
Barriers
faced/overcome: (please
rank 0
- n.a. 1
- least important 10
- most important)
0
1
2
3
4
5
6
7
8
9
10
Capacity/quality of service
0
1
2
3
4
5
6
7
8
9
10
Imformation systems
0
1
2
3
4
5
6
7
8
9
10
Product distribution
0
1
2
3
4
5
6
7
8
9
10
Human Resources
0
1
2
3
4
5
6
7
8
9
10
Cost of investment
0
1
2
3
4
5
6
7
8
9
10
Consumer cost of access
0
1
2
3
4
5
6
7
8
9
10
Security
0
1
2
3
4
5
6
7
8
9
10
Cultural
0
1
2
3
4
5
6
7
8
9
10
Linguistic
0
1
2
3
4
5
6
7
8
9
10
Political
Other
0
1
2
3
4
5
6
7
8
9
10
Did
you experience any unexpected results from
your E-commerce strategy? If yes, what happened?
How
your E-commerce strategy is changing your
business structure (i.e., production, sales,
demand, logistics, costing)?
What
are main strengths and weaknesses of small
firms in approaching E-commerce?
