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La soddisfazione degli utenti interni delle aziende ospedaliere: considerazioni su uno strumento di misura

  • Authors: Oliveri, A.; DE CANTIS, S.; Vaccina, F.
  • Publication year: 2003
  • Type: Proceedings (TIPOLOGIA NON ATTIVA)
  • Key words: Attendibilità, Item Response Analysis, Modelli di Rasch, Consumer Satisfaction
  • OA Link:


The paper proposes the application of two different methodologies, based on the Traditional Test Theory (TTT) and on the Modern Test Theory (IRT), to select the items of a questionnaire administered in the year 2000 to the personnel of the Hospital Firm “Careggi” in Florence, in order to analyse the satisfaction of “internal consumers”. Such methodologies provide very different results, depending on the assumptions of the different models used.