How to keep patient case sheet flows under control? A subset of ad hoc indicators and its statistical control in a healthcare organization.
- Authors: Barone, S; Lo Franco, E
- Publication year: 2009
- Type: eedings
- Key words: EFQM model; Six Sigma approach; Process capability; Control charts; Patient waiting lists.
- OA Link: http://hdl.handle.net/10447/46987