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Information Systems Area and University Portal

Contacts

How can I ask for assistance?

You can ask for assistance through three channels: 

Ticket >

Access the Support Center in the following page:

https://otrs.unipa.it/otrs/customer.pl

If you cannot log in to our Support Center, you can request assistance by sending an email to the following address:

supportosia@unipa.it

Telephone >

Call the phone number 09123860911

(university interior Voip 60911) to talk to an operator and report the topic/ issue of interest.

The telephone service is active:

  • In the morning: from Monday to Friday from 9am to 1pm.
  • In the afternoon: on Mondays and Thursdays from 3pm to 5 pm.

(Afternoon hours are not active during the summer season in the months of July and August)

Live chat >

Click on “Chat with Usicon in the lower right corner to receive real-time support.

The Live chat service is active:

  • In the morning: Monday to Friday from 10am to 12am.
  • In the afternoon: Monday to Thursday from 3pm to 4pm.

(Afternoon hours are not active during the summer season in the months of July and August)

 

Below you can find the contacts of all the services available:

Websites and applications

ServicesE-mail
University Website

webmaster@unipa.it

Student Website pes@unipa.it
Didactic Website pes@unipa.it
UGOV Website (System for the Governance of Universities) csa@unipa.it
Educational Offer Website offweb@unipa.it
Back-Office Secretariats pes@unipa.it
AlmaLaurea Website (Placement platform) tirocini@unipa.it
Pure Website (Research Portal) pure@unipa.it
Administrative Applications Website (Staff Portal) personale@unipa.it
Data Management ANS (National Registry of Students) pes@unipa.it
App MyUNIPA pes@unipa.it

Network and security

ServicesE-mail
Wired Network (cablata)

rete@unipa.it

Wireless Network wifi-support@unipa.it
VPN Connection (Virtual Private Network) vpn-support@unipa.it
VOIP Telephony (Voice over IP) voip-supporto@unipa.it
Computer Security security-support@unipa.it

Systems

ServicesE-mail
Email

sistemi@unipa.it

Database database@unipa.it
Authentication autenticazione-support@unipa.it