Resilience practices and patient safety: a multiple case study
- Autori: Rubbio, I.; Bruccoleri, M.; Perrone, G.
- Anno di pubblicazione: 2017
- Tipologia: Proceedings (TIPOLOGIA NON ATTIVA)
Organizations’ resiliency is receiving more and more attention within the operations management academic community because of the general awareness regarding the impossibility to prevent any kind of failure/disaster that may occur in whatever work system. Although healthcare organizations everyday manage those operational failures which treat the patient safety, in healthcare management domain there is a “lack of knowledge” about resilience practices, even if few authors have studied similar concepts, such as the work-around practices. In this paper we present an exploratory study we have conducted within two Italian hospitals to comprehend the main capabilities which enable healthcare resilience behaviour, and how hospitals develop and foster these capabilities thanks to the adoption of digital technologies. We analyse data through the lens of operational failure literature and anchor our findings to the theory of dynamic capabilities, used in the operations management literature to comprehend supply chain resilience.