Designing Dynamic Performance Management Systems to Foster SME Competitiveness according to a Sustainable Development Perspective. Empirical Evidences from a Case-Study
- Autori: Bianchi, C.; Cosenz, F.; Marinkovic, M.
- Anno di pubblicazione: 2015
- Tipologia: Articolo in rivista (Articolo in rivista)
The role of Performance Management (PM) systems has become crucial for steering Small-Medium Enterprises (SMEs) to successfully compete during the ongoing critical economic transition. To improve decision-maker strategic learning processes, traditional PM frameworks need to be combined with System Dynamics (SD) modelling. This paper shows how to design and use a Dynamic Performance Management (DPM) approach to assess and support SMEs competitiveness according to a sustainable development perspective. The emerging framework is applied to a real case of an Italian small business to analyse the empirical effectiveness of the approach hereby suggested.